Privacy Policy

Spread the love
  • Yum

Timezone Enterprises is an e-commerce company, focused on the provision of local & international trade and logistics services in Kenya and the world.
These terms & conditions ("Terms and Conditions") apply to the Mall for Africa site, and all its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions.  For the purposes of this website, “seller”, “we”, “us” and “our” all refer to (hereinafter referred to as Timezone ICT Online Shop and the world) 
Timezone Enterprises reserves the right, to change, modify, or remove portions of these Terms and conditions at any time. Changes will be effective when posted on the site and may have no other notice provided. 

Kindly check the Terms and Conditions regularly for updates. Your continued use of the Timezone Enterprises site following the posting of changes to these Terms and Conditions constitutes your acceptance of those changes. 

Please review the Terms and Conditions listed below diligently prior to using this website as your use of the website indicates your agreement to be wholly bound by its Terms and Conditions without modification. 

You agree that if you are unsure of the meaning of any part of these Terms and Conditions or have any questions regarding the Terms and Conditions, you will not hesitate to contact us on info@ for clarification. These Terms and Conditions fully govern the use of this website.  No extrinsic evidence, whether oral or written, will be incorporated.


You confirm that you are at least 18 years of age or are accessing under the supervision of a parent or legal guardian. Use of the website is available to persons who can legally form binding contracts under the Applicable Governing laws of your Country.
If you are a minor i.e. under the age of 18 years, you shall not register as a member of and shall not transact or use website. As a minor if you wish to use or transact on, such use or transaction may be made by your legal guardian or parents who have registered as users of reserves the right to terminate your membership and refuse to provide you with access to if it is brought to our notice or if it is discovered that you are under the age of 18 years.

Both parties agree that this website may only be used in accordance with these Terms and Conditions of Use.  If you do not agree with the Terms and Conditions of Use or do not wish to be bound by them, you agree to refrain from using this website.

We grant you a non-transferable, revocable and non-exclusive license to use this Mall for worldwide, in accordance with the Terms and Conditions of Use, for such things as: shopping for personal items sold on Timezone ICT Online Shop, gathering prior information regarding our products and services and making purchases.  

These Terms and Conditions of Use specifically prohibit actions such as: accessing our servers or internal computer systems, interfering in any way with the functionality of this website, gathering or altering any underlying software code, infringing any intellectual property rights.  This list is non-exhaustive and similar actions are also strictly prohibited.
Any breach of these Terms and Conditions of Use shall result in the immediate revocation of the license granted in this paragraph without prior notice to you. 
Should we determine at our sole discretion that you are in breach of any of these conditions, we reserve the right to deny you access to this website and its contents and do so without prejudice to any available remedies at law or otherwise.

Timezone ICT Online shop requires registration on the site or application. Should you choose to register or subscribe to the site, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes.

Every user of Timezone ICT Online Shop is solely responsible for keeping passwords and other account identifiers safe and secure.
The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account.
Timezone ICT Online Shop shall accept no responsibility or liability, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

During the registration process, you agree to receive promotional emails from You can subsequently opt-out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.


You accept that the information contained in this website is provided “as is and is intended for information purposes only and that it is subject to change without notice.  not made by us.  


Operation of this site may require collection and processing of the following data:

1 Visit details to our site or any resources used on our site are not limited to just location and traffic data, weblogs or other communication information.
2 Information given to us when you contact us for any reason.
3 Data offered by filled out forms on our site, like a registration or purchase.


Our advertisers and organisation may have the occasion to collect information in regards to your computer for our services to ensure easy and smooth transactions with our app. The information is gained in a statistical manner for our use or advertisers on our site. Data gathered will not identify you personally. It is strictly aggregate statistical data about our visitors and how they used our resources on the site. No identifying personal information will be shared at any time via cookies. Close to the above, data gathering can be about general online use through a cookie file. When used, cookies are automatically placed in your hard drive where information transferred to your computer can be found. These cookies are designed to help us correct and improve our site’s services or products for you. You may elect to decline all cookies via your computer. Every computer has the ability to decline file downloads like cookies. Your browser has an option to enable the declining of cookies. If you do decline cookie downloads you may be limited to certain functions of our app, as there are parts of our app that require cookies. On sites that we link to some of the advertisers may also have a use for cookies also that is out of our hand. We are not responsible, nor do we have control of the cookies downloaded from advertisements. They are downloaded only if you click on the advertisement.



Primarily, we collect and store data about you to help us provide better service and products to you. The following are purposes we may use your information for:

  1. At any time you request information from us via a form or other electronic transmission we may use your information to fulfil that request relating to our services and products. We may also communicate with you on other products or services you may find of interest, only when consent has been provided upon registration on our platform. You may opt-out at any time by emailing us via our contact us form on our contact us page.
    2. Contracts we make with you create a commitment, which may require contact or use of your information to ship your items to you
    3. We have the right to notify you of changes to our website, products or services that could affect our service to you.
    4. Information on products or services similar to those of an existing consumer purchase may be communicated to you. The information sent to you in a communication will be similar to the subject of a recent sale.
    5. New consumers can be contacted by our website or third parties only if consent has been granted, and only for those communications, you have granted.
    6. An opportunity for declining your consent is provided on our site. Simply fill out the contact us form and inform us to remove you from all newsletters and customer contacts and we will do so.


If you have any questions please visit us at


Information submitted by you is stored on secure servers we have. Any payment or transaction details will be encrypted for full safety measures to be in use. We utilize encryptions to help protect your data and do not store any credit card information on our servers.

As you know, the transmission of data on the internet is never guaranteed regarding safety. It is impossible to guarantee your safety with electronic data and transmission. You are therefore at your own risk if you elect to transmit any data. When offered you may create a password, but you are responsible for keeping it confidential.


Many links on our site belong to third party retail sites. These websites have their Privacy Policy, which you agree to when you link to the site to shop via our platform. You should read their policy policies. We do not accept claims of liability or responsibility in any way for these policies or links, as we have no way to control the third party sites.


1 If necessary, we may share personal information to our group members including such entities as subsidiaries, partner companies, holding companies and their subsidiaries. Information is shared only when applicable.
2 Third-party disclosure may be necessary in regards to personal information:
3 A sale of our business or its assets, in full or part, to a third party may require personal data sharing.
4 Legally, we may be asked to share and disclose data details.
5 To assist in reducing credit risk and fraud protection.


We may include links to third-party websites at any time.  However, the existence of a link to another website should not be considered as an affiliation or a partnership with a third party or viewed as an endorsement of a website unless explicitly stated otherwise.
In the event the user follows a link to another website, he or she does so at his or her own risk.  We accept no responsibility for any content, including, but not limited to, information, products and services, available on third party websites.
Creating a link to this website is strictly forbidden without our prior written consent.  Furthermore, we reserve the right to revoke our consent without notice.

We expect you to exercise the best duty of care in investigating the details and reviews of items you seek to purchase. We can make no warranties as to the quality of items purchased through Timezone ICT Online Shop. You are encouraged to ensure that items are in good and functional order, before making payment. Kindly read reviews and comments of other buyers before paying.

We do not carry inventory and can accept no responsibility for non-functional items not damaged in handling. We also will not accept liability for unexpired items or items purchased through Timezone ICT Platform from third Party resellers and merchants. Kindly contact us if any portion of these terms is unclear to you, please do not hesitate to call us on 0100502595 for guidance, assistance or clarification.


This disclaimer is made in respect of stores on the site, which list or carry as part of their inventory, used, second hand, renewed, overhauled, repaired, revamped refurbished or repurposed items.  

While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind either express or implied, about the accuracy, reliability, suitability or availability of items listed for sale on stores under this category or the accompanying information, products, services, or related graphics contained on the store’s website for any purpose. 

Any reliance you place on such information is therefore strictly at your own risk.

Orders from stores on these sites are procured and shipped to you “As is” and “As available” and provided without any guarantees, conditions, claims, representations or warranties, whether express or implied, as to its quality, merchantability, merchantable quality, durability, fitness for a purpose, functionality, reliability, safety, performance, serviceability or those arising by statute. 

Under no circumstances whatsoever shall be liable for any loss or damage arising from the purchase of items listed as used, second hand or described in any like manner as to mean previous ownership or utilization. 

This disclaimer shall include without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of functionality or profits in connection with, the purchase of these items.


For Users paying through the MPESA payments platform, please note at follows:
Upon check out, you will be sent a pay bill number. This will give you details to make payments to. For your invalidates this message if left unused for a period of 30 minutes.
In the event that your payments still go through and you are debited, do not fret. We will credit the payments received to your web card, thus allowing you to simply re- order the items check out and pay with ease.

Both parties agree that all intellectual property rights and database rights, whether registered or unregistered, on the Site and application, information content on Timezone ICT Online Shop the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, all software compilations, underlying source code and software shall remain at all times vested in us or our licensors.  Use of such material will only be permitted as expressly authorized by us or our licensors.
Any unauthorized use of the material and content of this website is strictly prohibited and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Information regarding all service offerings, promos, store information and web-card related issues, as well as general usage information, is regularly updated on our website

Payments for all orders and purchases on the Timezone ICT Online Shop platform are considered complete when made in full. Orders for which payments are yet to be completed shall not be processed.
In the event that multiple purchases are made in one order, Timezone ICT Online Shop shall apply the funds available on your payment source against the Ordered Items. If your funds do not cover all the items selected, the order will NOT be processed.
Our standard delivery timelines, come into effect 24 hours after the order has been deemed confirmed. A mail shall be sent to you confirming your order, or providing additional information where necessary if additional fees apply. 

Delivery timelines for Custom Orders on Timezone ICT Online Shop vary. Due to the nature of Custom orders and variable factors outside our control, we cannot stipulate a specific delivery timeline. 
However, we do commit to ensuring that we do everything possible to meet the period stated.
We accept no liability for orders, which fail to get delivered within 15 working days.

Timezone ICT Online Shop cancellation policy: Once an order has been submitted, no changes or cancellations are allowed as orders are placed within minutes of submission. At check out the customer acknowledges a box confirming these details. In some extreme exceptions, we try our best to accommodate the customer and as a courtesy, we will attempt to cancel or alter the order but such modification is subject to the merchant’s return/cancellation policy and may incur a restocking fee.

A restocking fee covers the cost for return shipping to the merchant, incurred costs and any other additional fees the merchant may require. Do bear in mind that if the merchant has its own restocking fee, it will be included as well. Restocking fees must be paid before a refund or reorder can be processed.

Please note that if the customer declines payment of the restocking fee, the order stands as is.

You are required to turn on and fully activate the 3D Card Secure Tool provided by your Bank or Financial Institution. This is an additional safety guard to ensure the security of your funds at any given time.
Please note that this requirement is NOT optional. 
Kindly contact your bank for information on this feature

Customers shall not misuse our services, including but not limited to dishonestly obtaining services or using our service for the purchase of prohibited, illegal and banned items contrary to applicable laws or regulations. Please be informed that we have a duty to report all suspicious or illegal activity to the appropriate authorities. 


MFA retains the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is the customer’s responsibility to check these Terms and Conditions periodically for changes. The continued use of the Application following the posting of changes will mean that you accept and agree to the changes


When you use the website or send emails or other data, information or communication to, you agree and understand that you are communicating with TIOS through electronic records and you consent to receive communication via electronic records from TIOS periodically, as and when required. TIOS may communicate by email or by such other mode of communication, electronic or otherwise.